Refund policy

Last Updated: September 12, 2026

At El Barbas Hats, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please read our policy below carefully.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • You have proof of purchase (order number or receipt)

Please note the following items are not eligible for return:

  • Items marked as “Final Sale” or “Pre-Order”
  • Items that have been worn, altered, washed, or damaged by the customer
  • Gift cards

2. How to Start a Return

To initiate a return, please contact us at support@barbashat.shop with your order number and reason for return. Our team will review your request and, if approved, provide you with return instructions and the return address.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

3. Return Shipping Costs

  • If the return is due to our error (wrong item shipped, defective product, or damaged in transit), we will cover the return shipping cost.
  • If the return is due to a change of mind or incorrect size/style selection, the customer is responsible for the return shipping cost.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Original shipping fees are non-refundable, except in cases where the return is due to our error.
  • Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

5. Exchanges

We currently offer exchanges for a different size or style, subject to availability. To request an exchange, contact us at teambarbashats@gmail.com within 14 days of delivery. If the desired item is unavailable, we will offer a refund or store credit instead.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or full refund at no extra cost to you.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Contact your bank, as there is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at teambarbashats@gmail.com.

8. Cancellations

Orders can be cancelled free of charge within 12 hours of being placed, as long as the order has not yet been shipped. Once an order has shipped, it can no longer be cancelled and must instead follow our standard return process.

9. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us:

El Barbas Hats 853 W Harbor Dr, San Diego, CA 92101, United States Website: barbashat.shop Email: teambarbashats@gmail.com